Our Services

At West Direct Express Courier, we pride ourselves on providing reliable, fast, and efficient
courier services tailored to meet the diverse needs of our community. Our comprehensive
range of services ensures that your documents, packages and goods are delivered safely and
on time. Here’s what we offer:

After Hours Delivery

Business needs don’t end at 5 PM! For deliveries outside regular business hours, our after-hours service ensures your packages are delivered at the most convenient times, including nights and weekends.

Custom Solutions

Have unique delivery needs? We offer custom courier solutions tailored to meet specific requirements. Contact us to discuss your needs and we’ll create a personalized plan to suit you.

Route Delivery

Facilitated through our Sortation Centre and employing a hub-and-spoke concept with waves of couriers meeting three times daily, this service is perfect for everyday shipping needs. We guarantee delivery within 4 to 5 hours for all local city destinations, ensuring your deliveries arrive on time and in perfect condition.

Expedited Rush Deliveries

For those urgent shipments that can't wait, our Rush delivery service promises fast delivery anywhere within the city limits. Offering services as quick as 15 minutes downtown and 1 hour city-wide, we prioritize these deliveries to ensure reliable transit times. As well, you can select delivery completion times anywhere up to three hours, saving you money by only charging you for the level of service you require.

Product Distribution and Mass Mailers

For businesses and organizations needing to send multiple envelopes, boxes or pallets at once, our bulk delivery service offers cost-effective and efficient solutions. Our custom designed Sortation Centre allows us to handle mass distribution with ease, ensuring cost effective route density that increases our efficiency and subsequently reduces your costs.

This service is ideal for occasional customer requirements or scheduled daily, weekly or monthly product distribution to your customers. All deliveries are completed by highly trained uniformed couriers, operating branded late model vehicles, ensuring we are providing the presentation to your customer that you expect and deserve.

Technology is at the heart of everything we do and our product distribution services are no exception. We can import your customer distribution delivery information directly into our system through a variety of means, allowing us to become a true partner as an extension of your sales cycle.

Dedicated Fleets

Delivery Vehicle Costs

Have you ever performed a truly comprehensive assessment on the cost of operating your own delivery vehicles?

Employee wage and on-road vehicular costs have risen sharply over the last number of years, well above the already large CPI increases we’ve all experienced, and the true impact to your bottom line may be having a disproportionately adverse impact on your margins.

Added to the obvious visible costs of providing your own product delivery, consider these intangibles and unknowns.

Additional Delivery Costs

Added WCB costs in the event of collision or injury
Cargo insurance
Traffic and parking violations
Communications and technology costs
Vehicle depreciation and replacement costs
Safety compliance monitoring
Delivery acceptance tracking

Flexible Fleet Solutions

Entrusting West Direct Express with your delivery fleet operations can take many forms and cost models:

A full or partial takeover of your fleet with co-branded vehicles and/or uniforms.
West Direct branded vehicles and couriers reporting daily to your delivery shipping staging areas.
Couriers specifically trained to provide back-up services in the event of volume spikes or employee absences.
Any combination of the above or any service customization you require.

Enhance Delivery Operations

In addition to the provision of vehicles and personnel, our technology integration will provide proof of delivery data for all shipments (signature and/or delivery placement picture), for comprehensive per delivery cost reporting for reconciliation and chargeback purposes and robust management reports detailing your per customer costs.

Transform your delivery operations with West Direct Express Courier's dedicated fleet service.

Contact us for a free consultation and discover how we can help streamline your business logistics, increase your margins and allow you to focus on boosting your market share.

What Sets Us Apart

Transparency isn’t just a feature for us; it is the foundation of how we operate. From clear, accurate pricing to real-time trip tracking, you see every step of your delivery as it happens. Our technology goes far beyond standard proof of delivery, giving you full visibility, performance metric reporting, and the confidence that nothing is left to chance.

With over 175+ professional drivers across the region, we have the capacity, coverage, and reliability to meet even the most time-sensitive same-day delivery requirements. Whether it is bank deposits, medical and clinical supplies, construction materials, or any critical item that must arrive without delay, we treat every delivery like it is mission-critical because for you, it is.

We operate as a true extension of your team. Our dedicated customer service department is unmatched in responsiveness, accuracy, and care. Backed by industry-leading trip-tracking technology, we give you the insights and transparency needed to stay ahead of deadlines and eliminate surprises.

You have options, and we respect that. We also know we are only as good as our last delivery, which is why we commit to consistent performance, proactive updates, and service that supports your business at every step.