Our Story

Delight Customers, scale operations, and boost efficiency with the most advanced logistics software.

Service Efficiency is the top priority of our team and we are proud to boast that 97.6% of our deliveries either meet, or exceed the service level that clients choose.

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Locally Albertan, we have full-coverage in the major centers such as Calgary, Edmonton and surrounding communities and satellite towns around each city.

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Deliveries of all shapes, sizes and weights delivered last year on behalf of our local and national customers and logistics partners.

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Delivery Reimagined

E-Commerce Solutions

A customer-fit approach that seamlessly integrates your business - No IT required.

Helicopter Tracking

Create a new level of customer experience with real-time tracking on every delivery order.

Flawless Delivery

Real-time end to end tracking ensures flawless package delivery every time.

Who we are

Meet the new extension of your workforce, shipments being handled
from start to finish, so you can focus on what really matters.

A local area courier company focused on building and maintaining a relationship for reliability, flexibility and cost-effectiveness through seamless technological integration, innovative logistical design and personalized customer support.

A proud subsidiary of Mullen Group, a Canadian leader in trucking and a wide range of logistical services.

What Sets Us Apart

Why does it matter to you? Transparency from pricing to tracking – it’s all done in real-time. We go way beyond standard proof of delivery. See our small video as to why choosing us is important. With over 120 delivery drivers in Calgary and 70 in Edmonton, we will meet your same-day delivery requirements. From bank deposits and medical supplies to clinics or hospitals, construction products at job sites. We pride ourselves as an extension of your team and provide you with all the optics and measurements so there are no surprises disappointments.

We know you have options, and we also know we are only as good as our last delivery. But that is why every delivery before you reached this page has been completed effortlessly, on-time, and on budget.

What We Offer

We are servicing the greater Calgary downtown with services as fast as 15 minutes with Alberta’s most extensive bike fleet. Whether your package is large or small, our route fleets are in each area of the city at least six times daily, and once a day in the rural and surrounding townships. From minivans to 5-ton trucks, we’ve got your covered! We are the premium same-day carrier in Calgary, Edmonton, and surrounding communities.

Where Tech Drives Value

Our cutting-edge logistics technology allows us to make e-commerce deliveries fast, reliable, and easy for anyone. Every delivery is optimized in real-time, allowing us to achieve on-time success 97.6% of the time, no matter how high delivery volumes spike.

Our Growth

Over the last ten years, we have evolved in lockstep with growth in the delivery sector to become a leader and innovative force in package delivery. Today, we are proud to make over 750,000 deliveries annually in Alberta for local, national, and international firms.

Integrity - We do what’s right

We put integrity and transparency at the heart of every interaction with you, whether online, on the phone, or in person. We are committed to bringing clarity to each decision you make so you can feel confident about our services.

Excellence - We do it well.

Excellence is both a goal and a way to achieve that goal. Striving for excellence means continually working to improve ourselves and our business operations.

Innovation – We are disruptors.

Innovation and disruption are how we began, and they are part of the West Direct Express Courier DNA. We continue to explore our curiosity and relentlessly pursue bold, new ideas for delivering excellent services that lead to high customer satisfaction.

People – We grow talent.

Believing that, through smart and hard work, you can make the future better than the present.

Performance – We Deliver.

We believe in quality through consistent and reliable service across every touchpoint and channel.

Founder’s
Message

West Direct Express Courier was founded in 1990 with a vision to excel in the courier industry through superior service and technology. Our guiding principle, “Take care of the service and the economics will take care of itself” remains at our core today…

1990

West Direct Express is incorporated in the city of Calgary

1991

Established dial-in modem remote connections with key customers

1993

Bullet Transportation acquired

1995

Partnership with RIM

In an agreement with RIM, the first Blackberry devices were modified to facilitate two-way Dispatch communication with couriers

1996

Moved all remote customer connections to the internet

1998

JP Courier Express acquired

2001

David Coll joins the company and acquires an equity position

2002 - 2003

Opened & refined a downtown Hub-And-Spoke Facility

2004

4 Points Courier acquired

2005

ASAP Delivery acquired

2007

Secures contract with city of Calgary

2009

Trio Courier acquired

2011

Sonic Courier acquired

2012

Bow City Delivery acquired

2016

Urban Dispatch acquired